Pool FAQs

Communication: Email, Text, Facebook 
Text messages are the fastest way to get time sensitive information about operations (such as weather closures) and event reminders. To get text messages send the message: @summerhil3 (yes, only 1 l) to number: 81010

Email updates usually contain more detailed information. If you do not receive the Summer Hill Update blasts, please email membershipshpool@gmail.com to request to be added to the distribution list.

The Facebook page (Summer Hill Swim Club) has occasional updates about events, lost and found inventory, etc.

 

Operating Hours 2024
Opening day: Saturday, May 25, 2024
Weekends & holidays: 11am – 8pm
Weekdays: 4pm-7pm when public school is in session
Beginning June 14 the pool is open daily from 11am – 8pm.
Hours will be abbreviated again on weekdays when public schools resume in late August.

Please see the swim team paragraph below to understand when practices and meets occur during operating hours or check for updated Open Hours on our Calendar.

The whistle blows for everyone to get out of the pool at 7:45pm, this is the signal that you should start packing up to leave so that you can be out of the facility by 8pm. Please respect this closing time so the guards can have time to clean and straighten for the next day.

 

Driving and Parking
A reminder that SHSC is in our residential neighborhood with a speed limit of 25mph. Please please be courteous and do not speed while getting to and leaving the pool. Our pool driveway can be accessed at 13709 1/2 Harcum Rd. and is a one-way drive. Enter and exit the driveway slowly. If there is a car coming in the opposing direction one person will have to back out and let the other through. Please make sure to remain on the pavement and do not pull into the grass to resolve the right-of-way. Be kind to each other.

 

Swim Team Practices & Meets
The swim team practices in the afternoons from 4-6pm while BCPS is in session. During the end of June and through the end of July, daily practices are held in the morning before the pool opens at 11am. Additional practices are held on Tuesday and Thursday evenings from 6:30pm-7:30pm to accommodate swimmers who cannot attend in the mornings.

Please see the event calendar for home swim meet dates. On these Saturdays, the pool will remain closed to membership until the meet is over around noon or 1pm. A text message will be sent when the pool is open to membership. Thank you for being flexible and supporting our young athletes, Go Stingrays!

Interested in joining next year? See the swim team tab to get additional information.

 

Lessons
Swim lessons are offered at the pool and contact information is on the website in a dropdown under Swim Lessons.

 

Update your Household! 
Please make sure that you update pictures for each of your family members on the Member Dashboard. This is how we will be checking you into the pool and once again how purchases will be made at the snack bar. We will be continuing to improve the snack bar purchase process, you will not be able to purchase items if you do not have an updated picture.

 

Guests on Holiday Weekends

On holiday weekends, a member family is limited to 1 family per day as guests of the member. Please see rules for full guest policies.

 

Snack Bar & Bills
We will be selling Concessions Credits on the website this year so that the snack bar remains cashless. Bills for any negative credits will be issued on the 15th of every month, beginning June 15th. We ask that you pay these snack bar bills promptly so that we can keep the popsicles, ice cream, and snowballs stocked and ready for you to enjoy. Please review pricing and purchasing with your children – you are responsible for any fees family members charge to your account.

The snack bar offers several microwavable foods. Microwaves are located on a table near the lifeguard office. Please help to keep them clean.

The snack bar opens 30 minutes into pool hours and closes 30 minutes before the pool. (Ex: Snack bar is 11:30-7:30 when pool hours are 11-8.)

 

Brookside Market Friday Delivery 
Brookside Market will be doing Friday evening delivery again this year. You can order anything from the online menu and in the notes or the name please mention ‘Summer Hill’. All orders must be in by 5pm for 5:30 delivery. Please double check before ordering that your ticket includes ‘Summer Hill’ so they can make sure it all arrives! See the fliers at the gate, snack bar for a QR code to scan to facilitate ordering.

 

Sand 
Please remind children to wash off sand before they jump in the pool, there is a shower/hose at the top of the steps to do this as well as one near the main gate. This hose is for washing sand only, please also remind children that it is not for playing with or for water fights. Please encourage children who like to dig holes to fill them for safety reasons and do not dig next to/under the wooden boundaries of the volleyball court.

 

Wading Pool 
We also ask your help to keep all chairs out of the wading pool, it is especially a hazard because there is no guard on duty, and the bottom of the pool is plaster which can be damaged by metal chairs.

 

Employment at the Pool
SHSC pool managers, lifeguards, and are employed through DRD as they are our contracted management company. Snack Bar staff are hired by the board of directors and their payroll is coordinated through DRD.

 

Events
The calendar on the website is updated with live music dates, swim meets, and adult pick-up volleyball evenings! If you have an idea for an event at SHSC please reach out to membershipshpool@gmail.com

 

Party Deck Reservations
Reservations to use the party deck are being accepted online! Once you are logged in, reservation instructions and details can be found here.

 

Pool Rules 
Are posted on the Member Dashboard under Member Documents and for convenience HERE.

 

Member Questions and Concerns 

We ask members to communicate concerns to On-Site Managers by asking a lifeguard to direct you to them. If the issue cannot be resolved, the On-Site Manager will contact their management at DRD if it’s an employee issue. Other issues will be forwarded to the Board of Directors.

For General Inquiries and questions for specific Board Roles, use our Contact form.

Formal Complaints should be made in writing. Choose the Formal Complaints option on the Contact Form.

Contact Form




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Find us at: 13709 1/2 Harcum Rd Phoenix, MD 21131  |  Mailing Address: PO Box 13  Phoenix, MD 21131

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